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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
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0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: IT & Internet Vacancy 297 |
| Post:Danish Technical Support
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leeds
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| The announcement text: |
Position: Danish Technical Support
Location: Cork - Ireland
Start Date: ASAP
Starting salary €17,780
Job Description
You will provide technical support and customer service to consumer customers in the appropriate language of the country served. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly.
Key Responsibilities.
To provide basic to moderately complex support to customers on products, systems, peripherals and software
Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times
All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent.
To make themselves available to receive calls for a minimum of 80% of their on-line time
To provide feedback on a daily basis to the team leader new emerging issues that have been discovered
Experience Required
Experience is not essential but the following would be a distinct advantage:
Previous call centre experience
An appreciation of the IT environment, preferably with products
A high level of computer literacy
A knowledge of hardware principles
Experience of working in a pressurised environment which is target driven
Other Attributes
You should:
Be a native speaker of Danish, in addition to having an excellent command of the English language
Be a confident and enthusiastic communicator
Have strong organisational and administrative skills
Be a self-starter who is motivated and innovative
Have a high stress tolerance
Educational Requirement
Minimum Leaving Certificate but, a strong “hands-on” background in a similar environment may suffice
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| Contact information |
| Employer: |
|
| Email: |
412@jobinliverpool.informnow.com
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| Phone: |
0131 555 0225
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Publication date: 2009-03-13 23:07:21
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